HELP!! RLN8-410 Froze during firmware update

jpriley01

I was updating the firmware on my RLN8-410 via USB to the latest version (ZIP filename RLN8-410_0823.zip uncompressed to => HI3535_NVR_8IP_REOLINK_L300_0823_4679_1708.6MP.pak), but the firmware upgrade process has been stuck for close to an hour. The NVR screen is frozen on the screen where it warns you not to power off the NVR until the upgrade has completed. All of the camera feeds visible in the background are frozen and the mouse pointer is stuck on the hourglass symbol. The mouse pointer responds to the mouse movement, but I can't click on anything.

I don't know what to do other than powering the NVR down. I'm afraid that might brick it (more than it already seems to be). Any advice?

Cynthia

Hi, could you please check if you selected the correct firmware to upgrade?
The firmware you downloaded is for model "RLN8-410", but there is another 8-channel NVR, whose medel name is "RLN8-410-E". And for "RLN8-410-E", it needs to apply a different firmware file.