410 5mp wired camera, motion sensitivity issues.

engstrom

Hey folks I’m new to Reolink from Foscam. I have 2 of the 410 5MP cameras wired into my network with Poe. They work fine, but the motion sensor is wild. I have it looking at my front door with the camera set to 9 sense and it will alert on moving shadows of trees from the yard. I’ve contained the field of scanning, but it’s still very inaccurate. Is there anything I can do?

Anything looking out to the street is unusable for my other camera since it picks up any shadow or light changes.

Rlc-410-5mp
Build 19061407
Firmware: 2.0.0.448_19081407

Thanks

Crimp On

This is one of the annoying features of products which detect "motion" by counting how many pixels in the image are different from one frame to another. Moving shadows definitely "change pixels". I opted to keep making (mostly useless) recordings, but no longer send alerts. I also did some minor adjustments to the motion area. i.e. we have some plants near the front door that constantly move in the breeze, so I blanked them out. Did the same thing with the hummingbird feeder. For a while, I blocked out where cars would pass in the street, but then decided we have little traffic and it is kind of interesting to see how many actually do drive down our street. If this annoys you too much, be happy you only invested in two cameras.

Just a note: I saw a new item that Wyze was forced to remove their "person detection" code from their $25 cameras because whoever owned the patent had sold it to somebody (Google? Apple? Nest? don't remember).

Cynthia

Since you can reduce the sensitivity of this camera and set up the motion area zone to exclude the area you don't want it to trigger, if you have any other concerns about it, please kindly report your issue to support@reolink.com our technical support will help you out, thank you.