PC client playback fail after switch to daylight savings time

carbonita

Is anyone able to playback video recorded after 02:00 local time? This was the time for the switch to Daylight Savings Time in USA (California). The video plays back as expected prior to 02:00, but fails with no response after this time.

Reolink PC client: 7.2.2.28
Windows 10
Latest posted firmware on 9 cameras

carbonita

Interestingly, the http client does playback correctly, albeit with slider-bar time incorrectly at Standard Time. Camera FW switched to DST properly.

Carl

Hi, could you report the issue and your camera's information to the support team for further checking? Refer to https://reolink.zendesk.com/hc/en-us/requests/new.

carbonita

Playback works as expected for video recorded 11mar2019, but still fails for 10mar2019 after 0200. Playback on android app works fine for all time periods. http client has the proper DST, now matching the camera fw time (which is correct). Will just have to wait for the changeover to Standard time to see if bug can be reproduced.

rapplewhite

This morning, my Reolink Windows Client V7.2.2.33, Windows 10 Pro PC, failed to turn back the clock one hour as per DST and the default setting in the "General" settings for each camera. I tried to synchronize the Client with "Local Time" without success. Now, I can't view motion detection in "Playback View"; the screen is blank. The slider-time bar jumps to an hour ahead where there is no video. I have tried rebooting my 3 cams, closing and restarting the "Client" and the computer and nothing helps. The cams do download video clips to the "RecordFile" with the correct, local time stamp of in the PC. Can you please advise?

I have stopped emailing support with a nagging issue -The Reolink Windows Client freezes up and my PC every 3 days. Rebooting the cams, closing down the Client and restarting my PC before the 3rd day, doesn't help. The Client crashes anyway like clockwork.

Thank you in advance for your consideration

Cynthia

Whether you can refer to the link below to set up the correct DST, it can work or not? https://support.reolink.com/hc/en-us/articles/360004722513, If still the same please kindly email the tech support: support@reolink.com, they will contact you about it as soon as possible.

rapplewhite

@Cynthia
I tried what your link instructs as a solution before getting on this forum asking for help. It did not work for me in my Windows Client V7.2.2.33. It just made matters worst.
Yesterday I decided to open my Android "Client" app on my phone. I clicked to synchronize the app with the phone's "local time" and that worked to correct the time error in the Windows Client on my computer. Maybe, it's time for a new version of Windows Client.

I thank you for your consideration in replying.

reolinkforum

This thread was started in 2019, but we're having the same issue in 2020. PC client version is 7.2.2.33, NVR has the most current version of firmware, and system has DST option enabled. Daylight time started this year on 3/8 @ 2:00 a.m., and that's when playback stops. If I start playback at 1:59 a.m. and let it play, right at 2:00 all stops. Scrolling ahead-- nothing. Timeline shows plenty of motion so we know it recorded, but the client won't play it back. No error message, no warnings-- just nothing happens after selecting a time and hitting Play.

timchke

I am also having the exact same problem, not playback on windows client after DST. I did sent a note to Reolink outlining the problem. Wait to see what they come back with.

rapplewhite

Same issue here with the Windows Client after the switch to daylight savings time this morning. No problem with the android Reolink app.

soutientechnique

Hi, Same exact issue with DST on Win 10 client using Reolink Client ver. 7.2.2.33.

All works fine on Mac client and iPhone app.

Denis
Canada

timchke

Wanted to update on everyone on what Reolink said. They sent me a link to their older version of the software. I installed it and it does work. I did not uninstall V7.2.2.33 so I tried that again and to my surprise that is now working again. I cannot explain why but obviously very happy.
I have posted the link below to the older software in case anyone wants it.

https://drive.google.com/file/d/1Cg83CvRbyCFYdbrxk6prgjydQbQNSbby/view?usp=sharing

rapplewhite

@timchke

I too received the link to the older version this morning. But, before attempting to install it, I checked the Windows Client in Playback View this morning and the issue wit the Timeline had resolved itself. I can see video of the motion detected and the red vertical bar progresses through the Timeline. I emailed Customer Service with my finding and asked for advice on whether I should install V4.0.7

reolinkforum

The PC app always functions the day AFTER the time change, but fails the day OF the change. Once the clock ticks 2:00 a.m. and the time changes, the app loses its Playback ability... until the next calendar day, when function is restored.

Clearly a bug that is still not fixed.

Crimp On

Yes, Playback has returned. I noticed that my cameras still recorded to SD Card and the files are available to Download. Appears it is only the "Playback" function on the Windows app that is broken. Will make a Calendar note to check it next Fall.

Cynthia

Hi, The playback issue was caused by the change of DST, and it will affect the playback of that day.
The Reolink Client in this link "https://drive.google.com/file/d/1Cg83CvRbyCFYdbrxk6prgjydQbQNSbby/view?usp=sharing" is the Beta version of the new Reolink Client, it hasn't been released formally. And it fixed the DST bug (though you may don't need it anymore), you may have a try on that version to experience the new Client interface.