8CH NVR - Mac Desktop App - Clips Settings - 'Get Info Failed'...
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Reolink Client - 3.5.6.55
MacBook Pro
Reolink 8Ch NVR
6 x B800
1 x RLC-420-5MP
1 x D800
Problem:
Clips working on all cameras except number 8 (D800)
Testing:
Open Playback Tab
Click on window showing Camera 8
Click on Clips Settings, no image displayed, message says "get info failed'
Click on "retry" button - does not resolve issue
Re-check, clips working on all other cameras
Reboot NVR - clips initially work on all cameras (including camera 8), But, having tried the other cameras, returning to camera 8 results in the same message appearing again.
Screenshot-2020-03-06-at-12.33.51.jpg -
Hi slicker,
Could you please report this issue to our support on support@reolink.com?
Our support team will help you to fix this issue soon.
Thanks! -
Hello Cynthia,
This issue may have been resolved.
Instead of using the Mac desktop app, I connected a monitor and mouse to the NVR to access the settings menu.
Within the settings there is a button labelled SCAN
I clicked this button and the issue has not happened since. -
I have been having the same issue. However I have not been able to find the SCAN button that fixes this issue. Please help, where can I find the SCAN button to fix this issue?? I looked within the settings and cannot find.
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@sven
To access the NVR menu you need to connect a monitor to NVR
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The SCAN button is in the 'Settings' menu
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I would post a screenshot but, unfortunately, I don't have a monitor permanently connected to my NVR as I use the Reolink MacOS desktop client to routinely access my cameras.
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Please note, there is no SCAN button in the MacOS desktop client.
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I can't verify whether it is present in other operating systems.
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Hi slicker,
Thanks for sharing how you fixed this issue.
Could you please confirm this issue with our support on support@reolink.com?
Our support team will offer you more details.
Thanks! -
Hello Cynthia,
Yes, no probs - done - email sent to Tech Support
Regards -
Hi there, our support team will reply to you within 24 hours and help you to resolve the issue, have a nice day!
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Cynthia,
No need - The issue is resolved
