8CH NVR - Mac Desktop App - Clips Settings - 'Get Info Failed'...

[slicker55_240548325343397]

Reolink Client - 3.5.6.55
MacBook Pro

Reolink 8Ch NVR
6 x B800
1 x RLC-420-5MP
1 x D800

Problem:

Clips working on all cameras except number 8 (D800)

Testing:

Open Playback Tab

Click on window showing Camera 8

Click on Clips Settings, no image displayed, message says "get info failed'

Click on "retry" button - does not resolve issue

Re-check, clips working on all other cameras

Reboot NVR - clips initially work on all cameras (including camera 8), But, having tried the other cameras, returning to camera 8 results in the same message appearing again.
Screenshot-2020-03-06-at-12.33.51.jpg

[Cynthia_124785627824270]

Hi slicker,
Could you please report this issue to our support on support@reolink.com?
Our support team will help you to fix this issue soon.
Thanks!

[slicker55_240548325343397]

Hello Cynthia,

This issue may have been resolved.

Instead of using the Mac desktop app, I connected a monitor and mouse to the NVR to access the settings menu.

Within the settings there is a button labelled SCAN

I clicked this button and the issue has not happened since.

[sven_257393733664969]

I have been having the same issue. However I have not been able to find the SCAN button that fixes this issue. Please help, where can I find the SCAN button to fix this issue?? I looked within the settings and cannot find.

[slicker55_240548325343397]

@sven
To access the NVR menu you need to connect a monitor to NVR
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The SCAN button is in the 'Settings' menu
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I would post a screenshot but, unfortunately, I don't have a monitor permanently connected to my NVR as I use the Reolink MacOS desktop client to routinely access my cameras.
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Please note, there is no SCAN button in the MacOS desktop client.
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I can't verify whether it is present in other operating systems.
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[Cynthia_124785627824270]

Hi slicker,
Thanks for sharing how you fixed this issue.
Could you please confirm this issue with our support on support@reolink.com?
Our support team will offer you more details.
Thanks!

[slicker55_240548325343397]

Hello Cynthia,

Yes, no probs - done - email sent to Tech Support

Regards

[Cynthia_124785627824270]

Hi there, our support team will reply to you within 24 hours and help you to resolve the issue, have a nice day!

[slicker55_240548325343397]

Cynthia,
No need - The issue is resolved