Lost access to Reolink Client on phones and computers a month ago

[susanne2512_105496920354996]

Everything has been working fine for the past year or so. And about a month ago we have NOT been able to access Reolink Cloud via our Mac, PC, Android or iphone. I have rebooted so many times. Have checked the cables. Still nothing.

I do notice on my Network settings the Default Gateway is set to 0.0.0.0. . I reset it to our router's address and still nothing.

We haven't changed anything on our home router system or home network system. So frustrating. Anyone have any ideas?

[Crimp On_62210811129]

Could you explain more. Which application on these various platforms? Which device(s) had a default gateway of 0.0.0.0 (which renders the network unavailable)?

[Cynthia_124785627824270]

Could you please check whether there is rules in your router cause the issue, if you change another LAN port, it can worj or not or not, if still the same please forward your request to support@reolink.com,our technical support will help you about it.