Before I return my Reolink Go...

campcameras

I have 4G full bars T-mobile data. I can't watch a 720p stream for more than 2-3 seconds and the lowest Fluent setting isnt much better. What gives?

I'm on a gigabit fiber on this end, that isnt an issue... and that Sim with a hotspot or phone does fast data transfers in the same location.

Why can't I watch the camera? It's kind of worthless to me at this point and I'm about to send it back to amazon if I cant get it working.

Crimp On

While there is a chance that someone who watches this customer forum may have a clue, you may be more likely to get a knowledgeable response by emailing support@reolink.com and describing the situation in some detail. (What are you watching on? LTE or home computer?) They will probably ask for the UID of the camera, so I would include it in the initial email. I do not have a "Go", so I don't know if it is possible to create additional user accounts so that Reolink support could access it directly.

I know it is frustrating that the direct support is only email (from Hong Kong I believe).

campcameras

Thanks. I'll give it a day or two. If its not fixed, back it goes. I'm just glad I didn't end up buying a bunch of them like I had planned. I'll just buy some Arlo's. At least they work.

Kuba

Look here https://reolink.com/topic/reolink-go-are-your-servers-overloaded/ .
Unforutunately this a big problem, propably with server's. Support talks, that problem is unstable conection, but even fiber conection dosen't help. So Reolink should make something with their network...

Cynthia

Hi, could you please report this issue to support@reolink.com? Our support team will help you fix it.
Thanks for your understanding!