Reolink Firmware 05/23/2020 Firmware for Fixed Lens IP Cameras

dbchase69

I "upgraded" the firmware for my 2x RLC-410-5MP and my RLC-420-5MP today and they are completely ruined.

They were completely fine on the firmware from March. Now I have stuttering video and connecting to FTP is no longer working properly.

The FTP Test comes back "Failed", but I can see the "test" directory it created on the server. Enabling FTP results in the proper directories being made, however no files get uploaded.

My RLC-411WS-5MP did not receive an "update" and it continues to work fine. FTP test is "Successful" and files are saved as normal.

You need to put out a updated firmware ASAP as 3 of my cameras are not able to record to the FTP server now, and the video is all choppy, or send me the March firmware to downgrade.

Cynthia

Hi there, could you please send your request to support@reolink.com they might help you to solve the issue, thank you!

dbchase69

Cynthia,

I have sent a detailed email describing how your firmware update is faulty & not recommended to be installed.

They will not be "helping me to solve" anything. The issue is your firmware, again.

Cameras are nice, but the software quality over the years often leaves much to be desired.

Crimp On

I updated firmware on two RLC-410-5MP and two RLC-420-5MP cameras on 6/3. Process went smoothly and cameras function well. No stuttering video on live play or playback through client app. I also FTP motion recordings to my PC (using Filezilla FTP server) and they continue to show up. Those recordings play well also.

I keep past versions of camera firmware in order to "go back" if I need to, but so far have never done so.

convert65

Just signed up to confirm that I have similar issues with FTP on all three of my RLC-410-5MP cameras.

- FTP test fails, but empty test folder is written to the server.
- No jpeg sent to FTP server on motion detection event.
- mp4 files are sent and play back ok.

I also have emailed support with more specific details

Crimp On

I completely neglected to inquire if FTP was working correctly before the firmware update?
My FTP is set up for "clear video and picture", and both show up.
I have not tried "fluent" or "balanced" (Bought 5MP cameras, so I want 5MP!)

Crimp On

Mine is also set for 24/7. This does not mean that it records (literally) "24/7". It records any "motion" that occurs at any time of the day (24/7), but only "motion events". As far as I am aware, continuous recording is only available when cameras are connected to an NVR.

Sorry to be slow to understand. The cameras WERE recording correctly before the firmware upgrade, correct?

Crimp On

Wow. Thanks for the information. Sorry to be so uninformed. My Windows Client 7.2.2.33 shows only two options, "Motion" (green) or "None" (white). I do not seem to have a choice of BLUE. Aha! The FTP settings have Green, White, and Blue for "normal". I had never wondered what "normal" means. (I guess "normal" means 24.7?) I am not even sure how FTP would handle that. Does it get broken up into "chunks"?

Guess I am not much help. Sorry.

Kevin C

Since the upgrade to this version I am also having issues with FTP recordings and still images on my RLC-420-5MP. The images are distorted and have funny colors all over the place.
How do I downgrade to the previous version?

convert65

I emailed support with details of the problem. I got a very quick response, including a copy of the previous firmware as an attachment on their reply email.

When you downgrade, be sure to check the ‘update configurations’ box. I forgot to check it on one of my cameras and got locked out. Had to hard reset with the physical reset button.

Cynthia

Hi Friend. Could you please report this issue to the support team: support@reolink.com? Our support Team will help you. Thanks.

Cynthia

Hi friend, it is suggested to report your concern or questions to our Support Team by the email support@reolink.com, they will pay attention to it and respond with a knowledgeable reply. Thank you and have nice day!

a_posiadowski

How can I download this new firmware for RLC-410W?

cukeuk

Good morning, is this compatible with the 4mp camera as well?
Cheers...

Cynthia

Hi, different cameras have different model names and different hardware versions.
When you download the firmware, please compare both the model name and the hardware version.
If you install the incorrect firmware, it may damage the camera functions.
You can find the latest firmware on Reolink website: https://support.reolink.com/hc/en-us/sections/360002374874-Firmware

cukeuk

Thanks, yes I checked but my camera, a recent first purchase from Reolink, however it seems to have come with the latest version anyway.
Very impressed with the hardware and the support so far.
Cheers...

Cynthia

Sorry for the inconvenience. We only keep the latest version on the website since we think our customers won't be confused by tons of files. If you need the old firmware for some reason, you may contact us via email. : )

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