RLC-511 FTP Issue bug

klmukpilot

I raised a support ticket with Reolink for my RLC-511 about the fact that there is a noticeable difference between the video recorded onto the SD Card and FTP, the FTP video missed the first 5 seconds of recorded video.
They have confirmed that this is a bug as FTP does not do pre record, unfortunately for surveillance this makes the camera almost useless as by the time it starts recording the subject matter has left the scene. For now I have to rely on downloading from the SD Card, not ideal, hopefully they will solve this is a future firmware issue.

Cynthia

I am pretty sorry for the inconvenience caused to you.
I will forward your feedback to our R&D department to make an improvement in the future.