Firmware Upgrade option not shown ... help?

[percosan_331269256589515]

Hello
I am running a very old version of the firmware, but, when trying to upgrade my system does not allow upgrading (is not presented in the client).
Has anyone else experienced this problem?
Is it possible to reflash via USB without the client?
Thank you,
-p




Screen-Shot-2020-10-19-at-8.45.30-AM.png

[Rob_180796146745541]

Is this for an NVR? You can use a flash drive for an upgrade firmware on the NVR or windows client on a PC.

[percosan_331269256589515]

Thank you Rob, I neglected to indicate that this is for my NVR.
Unfortunately, my client software (on Mac and a borrowed PC) does not have the capability to "Upgrade" (see the attached photo).
Once again, thank you for your response.
-p

[Cynthia_124785627824270]

Could you please submit a ticket via https://support.reolink.com/hc/en-us/requests/new？
We will help you solve the problem in detail.