Reolink Client (Windows) - Find Recorded Alerts

[brandinoa_341775868170492]

I have a RLC-520 and Reolink client 8.1.20.
When the camera is detecting motion, its configured to record video in the microsd.

How can I see which videos where recorded during a specific date in the past?

This guide: https://support.reolink.com/hc/en-us/articles/360003452213-Playback-Download-Recordings-via-Reolink-Client-Windows- is not working. Although I manually trigger motion detection nothing appears when I click Playback.

[Cynthia_124785627824270]

Please note that the SD card can only save the motion recordings. If you enable the manual record, the files will be saved to your computer.

[brandinoa_341775868170492]

Yes. I have enabled to save to microsd when motion is detected.
Then I trigger it (by moving in front of the camera)

If I use my mobile I can see what is recorded.
However, when I access the camera through the windows application I see nothing!!!

[Cynthia_124785627824270]

Please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new. And our support team will help you deal with this issue.