Issues setting up HD stream from RLC-820a

simon

I just setup two RLC-820a's on my workbench. I set them up with default settings. I am able to access the sub stream but not the main stream. I am using the standard rtsp://admin:password@ip_address:554//h264Preview_01_sub and _main URLs. It is opening the sub stream in VLC fine, the main stream throws an error "your input can't be opened".

When I log into the camera directly using the IP it will stream fluent and balanced but clear says it can't do it.

I am running everything on the same POE gigabit switch on my workbench so network shouldn't be an issue.

Default config appears to be 3840x2160, 25 FPS and 6144 nitrate for clear and 640x360, 10 FPS and 256 bitrate for fluent. I don't see any options for setting the encoding?

What am I missing here? Thanks.

Crimp On

You may have found a bug in the 820a. _main certainly works with VLC & 5KPlayer on my RLC-410WS, RLC-410-5MP, and RLC-420-5MP cameras.
I found that ONVIF Device Manager v2.2.250 (free) revealed a lot about my RLC cameras.
rtsp is a pretty technical area. It might be that an email to support@reolink.com will find "someone who knows."

simon

Thanks for the response @Crimp On. I did download the ONVIF Device Manager as suggested and I get No Signal for both cameras on _main. Is there anything specific in ONVIF Device Manager that I can use to investigate this further? Also, is there anything in the Reolink settings that could disable this particular stream? Again, I am using all out of the box default settings.

I have also sent an email to technical support - there doesn't appear to be anyway to call them other than an international number in Hong Kong.

Crimp On

What I find interesting about ONVIF Device Manager is that it detected both the main and the sub profiles automatically. (see screen shot attached). Preview Main is "00" and Sub is "01". It scanned my LAN and found all of my RLC cameras. This also validated the fact that the battery cameras do not "rstp", because it did not find them.

When I first learned about Reolink cameras, it was pretty clear that there is a distinct tradeoff: lower cost and only email support vs. higher cost and maybe "someone to call" (who may or may not have a Help Desk script that is useful). It takes 24 hours (They do not work 24/7 in Hong Kong), but I have usually received solid information.
onvif.jpg

simon

Just found this on Reddit:

https://www.reddit.com/r/reolinkcam/comments/k6sex5/rtsp_main_not_working_on_rlc810a/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

Haven’t tried it yet but looks promising. Despite the cameras reporting that they have latest firmware there is apparently a newer firmware available. Will try and report back.

Cynthia

Since the Video Format for the new 8mp model RLC-810A, RLC-820A& RLC-1220A is H.265, if you want to see the main RTSP stream, please change h624to h265.