Rain caused factory reset

Sten

I bought 4 RLC-410-5MP cameras 3 months ago and they worked very well until the first rain last week (located in Phoenix, so it does not rain that often).

The rain caused 3-out-of-4 cameras to perform a factory reset. I resetup 2 of the cameras, but next day they where reset again. I assume it is a factory reset since the password is blank and the configuration has reverted to default.

I am under a wrong assumption that these cameras are waterproof ?

When I installed them I was a little suspicious about the construction of the reset button, it does not really look weatherproof, but since I didn't notice any special instruction I just installed them as directed while making sure that the reset button was hanging straight down.

Is this a common issue?

Sten

Sorry, don't see how to go back and correct my word-swap. I meant to say:
Am I under a wrong assumption thinking these cameras are waterproof ?

Crimp On

According to the web page, rhe RLC-410-5MP is "IP66 certified"
https://reolink.com/us/product/rlc-410/
Wikipedia describes this as resistant to "strong water jets"
https://en.wikipedia.org/wiki/IP_Code

The ethernet cable is waterproof if enclosed in the special fitting that came in the box.
The power and "reset" cables are probably not waterproof. When I mounted my RLC-410-5MP cameras, I made sure to push all three cables though the wall the camera is mounted on and caulked the hole to keep water out.
Where are the cables located on these cameras?

Cynthia

Here are the cables you are talking about. They are at the end of the cameras.
You can wrap the tape around the cables to protect them from the water.
QQ图片20210130200021.png

Cynthia

If the cameras cannot work properly, please contact our support team at support@reolink.com.

Sten

On an adobe style house, there is no attic or eaves for running cables. So I ran outdoor rated CAT-5e over the roof and mounted them on the wall (cinder block). No way to protect the connectors unless I mount an electrical box next to them.

I design electronics for a living, so I am familiar with the IP ratings (I have done many IP-67 tests), which is also why I was questing the construction when I setup them up. I was actually thinking about sealing off the seams with marine grade heat shrink tubing, but didn't want to do it right away since I didn't know if the cameras would work for me and it could affect my ability to return.

The little soft seal on the ethernet cable may pass a IP-66 test once or twice, but after 1 year of Arizona sun it will be worthless.

Too bad, the cameras are working well, but only the one camera that is protected from direct exposure from rain survived.

Tomorrow happens to be my last day to return on Amazon, so I should probably just return them.