Unreliable motion detect

hh h

Hi,

After many months research and comparing for quality security surveillance motion detectable cameras, I checked Reolink web site many time, it warrants Reolink cameras works for motion detect. But after purchasing 4 RLN8-410 cameras and NVR 2 months ago, I found that motion trigger and motion record are not reliable, it can trigger and record motions sometime, but it also missed many motions, particularly, it missed many people motions, on the other hands, many motion records have no motions at all.

After talking to the Reolink support for more than a month, the Reolink support checked all settings and confirmed the motion problem is not caused by improper settings, but the support cannot resolve the motion problems, it asked me to replace the RLN8-410 cameras to RLC-510A or RLC-511, but it claimed that Reolink is not responsible for the product defect and replacement, and it cannot guarantee if replacement of RLC-510A or RLC-511 works for motion or not.

Is Reolink registered in Australia? Does Reolink comply Australian consumer law? Who should be responsible for Reolink camera failing motion mode, the Reolink or the consumer?

Thank you.

Kind regards.

Cynthia

Sorry for the unhappy experience. Did you contact the support team via email? If yes, could you please tell us your ticket ID? We will communicate with our colleagues and try our best to provide you with a better solution. Or could you please contact the support again? We deeply care about your experience with our service and would very much like to help you.

dxpcchc

Hi Cynthia,

Thanks for your reply.
As you have more experience can I ask:
1. what's difference between B400 and RLC-510A?
2. RLC-510A better than B400?

Regards,

Cynthia

The resolution of B400 is 4MP, and the resolution of RLC-510A is 5MP. And as an add-on camera, B400 needs to be used with our NVR. The biggest difference is that RLC-510A has the function of smart detection. https://support.reolink.com/hc/en-us/articles/900002812826-What-is-Smart-Person-Vehicle-Detection

dxpcchc

Hi Cynthia,

Sorry to bother you.

The original RLC-510A in old firmware version was working motions at day time but did not work at night motions, after updating firmware version that new firmware version failed to record motions both day and night time, it is buggy new version firmware broken the RLC-510A completely, it is firmware problem. Because the website show it works motions at night.

Many Thanks,

Cynthia

Could you please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new? And our support team will help further.