Reolink app does not connect to iphone with 3g/4g

BV

I have a 422w dome, wired in our network. I can see live video on my iPhone inside using wifi, but it does not connect on my iPhone outside using 3g/4g. It says connecting failed on my iPhone. Any idea how to solve this?

Lisa

Did you add this camera to Reolink App via UID? Or ip address? Please make sure you add it via UID, which is for remote access. if you did add via UID, please tell me what the UID is of this camera. Please refer to the instruction below to find it.
https://reolink.com/faq/how-to-find-uid/

Chris Lewis

I have this same issue. I can always view my cameras perfectly if I am connected to wifi, for example from my work's wifi I can see my home cameras. But if I am ever connected over cell data (even full reception 4G LTE) it takes many, many attempts to view the live feed or recordings.
If a reolink employee would like some info like UID to debug I would gladly provide that over private messages (or email since I don't see PMs with this forum).

Carl

Hi Chris Lewis, could you please submit a request with your camera's UID to the support team? They’d help you to solve it soon, refer to https://support.reolink.com/hc/en-us/requests/new.

Wesley

Same issue for me. Really annoying.

Chris Lewis

Changing the streaming type to Fluent helped a lot. I've put in a request for streaming over cellular data to default to fluent streaming, that would be useful for the mobile app.

jkim88222

I have the same problem with all my cameras.
I've tried to reach customer service team and resolve the issue, however, the answer I get is 'your home network is unstable'. My home broadband is perfectly fine and all other devices like laptop, TV, smartphones have no issues using the internet at all. Reolink won't admit that their camera may be faulty or it could be a bug in their app.

I am trying minimum 5 times to connect to the camera on 3/4G everytime.

jkim88222

Hello Carl,

Thank you for your reply. I've requested my ISP for new modems several times and also had their technician to check the wiring at home. I have done my best at my end to improve my network and all other devices are getting benefits from it except for reolink camaera.

Now the camera works fine when I am connected to home WIFI, however, issue with connection via 3G/4G still remains. It looks like I am not the only with this issue. I hope your team look into this matter closely and provide us app update or firmware update to address the issue asap.

Cheers!

bb77fam

I have the same issues. When connected to my Wifi network everything is fine. In Settings -> Reolink, I have cellular data ON. When I turn off my Wifi and try to open Reolink, I get a pink bar at the top of my iphone screen stating "Network unavialable. Please check the network". I have a 8 channel nvr with 2 bullet RCL-410 and 2 dome RLC-410. HELP.... I want to connect with my phone remotely and see my cameras live. If I cannot, then I have 30 days to return the system with the Amazon 30 day return policy.

Saegis

Same her. 3G/4G worked fine for a long time. Now a connection only works with WiFi but not with mobile data.
Latest firmware on my cameras. Maybe its after an update of the Reolink app? Using the latest version on iOS.

bb77fam

Mine now works on 4G LTE. Two days ago I registered my system and yesterday my iPhone 5s down loaded the app update (it did this during the prior evening automatically). Yesterday morning I could connect with cellular data. I did nothing else... but it works now.

gadget711

I’ve got the same problem. Mine worked as of Jan 22 2019 and today Jan 23 it does not load over 4G. My download speed is 52Mbps and 11.4 Mbps upload speed. Nothing wrong with it. I did download a new update from reolink yesterday morning. Can you please go back and reverse that update to the last one? I will definitely let you know if the bug was in this update as you said you were fixing bugs with the new update, you obviously created a bug. Thanks so much.

jkim88222

I can't believe this issue is still present. I still have this problem but I gave up on Reolink technical team to fix the bug. This team trusts the app or the firmware is fine. They are saying my wifi network is faulty while I have replaced the modem several times and checked with network provider about the stability several times.

The connection issue is one of the most important aspects for a product like this. I really hope a permanent fix comes as soon as possible.

Andy

We have the same problem on my android app and my wifes iphone app. Works ok with wifi, but most times cant connect with cell phones.

andremag

Is it only possible to view streams via Wan if the cameras are uploading to the cloud?

Crimp On

Reolink's Cloud Service was added for customers who want recordings to be protected. Recordings on an SDCard inside the camera would be lost if someone physically removed the camera. If someone is going to burglarize or vandalize a home, they certainly would not be shy about stealing cameras. Customers with battery cameras clamored for Reolink to create a Cloud Service similar to that of Netgear's Arlo.

Before the Cloud Service was created (and still), Reolink cameras can be accessed through a mobile phone app. The key is that the camera has to be defined correctly in Reolink's data center by the UID. If you are having trouble accessing camera feeds, I suggest contacting support@reolink.com.

msturgg

Same issue with me. I have a Samsung Galaxy S8 and when on cellular data it wont load the live stream. As soon as I hook to any wifi network it will load. This is absolutely ridiculous. I bought this to replace a couple of wyze cams because it is completely wireless... well those $25 wyze cams have been more reliable as of right now. I just got it hooked up today and everything is up to date.

Carl

Hi all, sorry for the inconvenience caused.
Please provide your camera model and details to the support@reolink.com for assistance.
We will try our best to help you fix it.

051378

Very recently purchased (3) Argus Pro cameras and solar panels along with Samsung 64GB Micro SD cards. Sent them back the same day I received them becasue of multiple set-up issues that I should not have experienced. The "Push" notifications simply would not work and the email notifications would not work either. PIR "On" settings were correct and Scheduling was set for 24-7 enabled. I attempted set-up on an iPhone XR, iPhone SE and iPad. The latest Reolink App was installed on all devices. My wifi is strong with no issues using my Ring doorbell, Nest T-Stat, Chamberlain wifi garage door opener and a Cox Homelife security system. All work perfectly in-house and remotely. It should be noted I have used these cameras in the past without issue at a different location with an Android device used during set-up. I searched for set-up videos that could help without success. I generally have the patience needed to work through a set-up issue however these cameras upset me in a more profound way. I kept thinking if I have this much trouble setting these up on day one there is no chance they will work 24-7 while I'm 2200 miles away at my summer house and zero chance I'd me able to correct an issue remotely. I'll wait and wire the house for POE wired cameras and a NVR later in the fall when I return to this winter residence. Hope others have a better experience!

Carl

Sorry for any inconvenience caused to you.
If you meet the problem when you operate our camera in the future, you can send an email to support@reolink.com for further assistance.