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    Mobile app issue with latest update

    Reolink Client & APP
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    • Dwight_143313383706758
      Dwight last edited by

      I recently received an update to the Android mobile app and now the motion sensor markers on playback no longer appear. They will show briefly and then disappear from my screen. I tried uninstalling and re-installing the app as well as clearing data, cache, etc and no luck.

      I have a Samsung Galaxy 7 with Android OS 8

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      • Carl_31331526639
        Carl last edited by

        Sorry for any inconvenience caused to you. Could you please take a screenshot of this post and send an email to support@reolink.com? Our support team will check it for you soon. Thanks.

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        • RChuck_109040426799300
          RChuck last edited by

          Same problem here. Though I didn't lose the motion alert markers straight away after updating the app It happened the day after. I was viewing some alerts then all of a sudden I lost all connections to the cameras. I reopened the app to discover the alert markers had disappeared. I'm going to reboot the DVR later in hope it resolves this issue. I'll report back if I have any luck.

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          • jworrin_65008766650
            jworrin last edited by

            I have the exact same issue. The "show alarm videos only" radio button shows up for like a second and then goes away. None of the alarm video lines that used to show up to show you where an alarm occurred are there anymore. Please either fix soon or rollback to previous version where it worked.

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            • Carl_31331526639
              Carl last edited by

              We will publish the new Android App to fix this problem this week. Please pay close attention to the update prompt popping out on your phone. You also can find out the version update referring to Find out the Version of Reolink App. Sorry for any inconvenience caused to you. Thank you for your patience.

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