Trying to add camera to cloud account via app

[Coconutdog_101409440162028]

I am using the Reolink client app on my iPhone 6. I try to add the UID by typing it in and nothing happens. Instead it reports the camera as existing (I can see the live view screen of the camera). If I then go to the cloud part of the app to bind cameras it then reports that there are no cameras found and no valid settings detected. Am I missing something here?

[Carl_31331526639]

Sorry for any inconvenience caused to you. Please delete this device from the device list at first, and then add it again for a test.

[MrBeben_716313180070056]

the same problem, "no cameras found in the app under cloud service "

[joseph_1979]

@mrbeben_716313180070056 Try to follow this link https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account/

[user_717330443481251_717330443481251]

@joseph_1979 That video does not reflect the problem here described. I too am finding that the camera is not listed under the devices so I can not "ADD" it to bind it. Can you help?