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    Reolink Android App crashing this morning......?

    Reolink Client & APP
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    • Snaffs_236818799935657
      Snaffs last edited by

      Bit weird, and I know it's probably not easy to answer, but I thought I'm ask anyway 🙂

      The Reolink app on my android phone has never crashed since using it over the last week. Rock solid.
      Yesterday I upgraded the firmware on both of my RLC-420 camera's.
      After doing this, and re-setting passwords/settings. I was VERY pleased to see, in the Reolink app, there are actually tiny thumbnail images of 'alert/recordings' which is a superb improvement.
      That was last night, up to say midnight, all was upgraded and working fine.

      Overnight my cameras did their automatic default reboot.

      This morning I go to open the app, and live view is fine, but when I click on the alert/recordings, the little thumbnails don't get created, and a few seconds later the app crashes.
      If I try and re-open it, and do the same, it crashes again.

      Just wondering if something has happened in the system? Or something I can try to stop this?
      The Windows client still works fine. And as I say the android app works fine until you go the the alert/recordings area.

      Any ideas much appreciated.

      ==== UPDATE ====

      After typing the above, I went into my phone/app settings and deleted the CACHE related to this app, sadly this did not make any difference.
      I also went into the app and rebooted both cameras. Sadly this did not make any difference either.

      To clarify. When I open the app, select a camera and press the PLAYBACK icon at the bottom, the playback screen appears, but the little thumbnails of each event are not generated, they stay little blank squares, and after a few seconds, the app goes back to the main view. If I try a second time to go into the playback area, then after a few seconds the app totally crashes.

      Very sad, as always worked up until this morning.

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      • Snaffs_236818799935657
        Snaffs last edited by

        Just wanted to add a further update as I believe I have fixed this.
        I went into the Reolink app and deleted both cameras.
        Added them both in again, with ADMIN and their individual passwords.
        And looks like it's all stable again. Closed and re-opened the app a couple of times, and went to the playback area and no crashes.
        Fingers crossed it appears to be fixed.
        No idea why, but hey.......... 🙂

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        • Cynthia_124785627824270
          Cynthia last edited by

          Hi Snaffs,

          I hope the app is still working fine right now.
          If the problem happens again, please kindly report this issue to our support@reolink.com team and provide them with your app version, we will troubleshoot and report to our senior engineer to fix.

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