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Reolink App v4.41 Released
Bit weird, and I know it's probably not easy to answer, but I thought I'm ask anyway The Reolink app on my android phone has never crashed since using it over the last week. Rock solid.Yesterday I upgraded the firmware on both of my RLC-420 camera's.After doing this, and re-setting pa*swords/settings. I was VERY pleased to see, in the Reolink app, there are actually tiny thumbnail images of 'alert/recordings' which is a superb improvement.That was last night, up to say midnight, all was upgraded and working fine.Overnight my cameras did their automatic default reboot.This morning I go to open the app, and live view is fine, but when I click on the alert/recordings, the little thumbnails don't get created, and a few seconds later the app crashes.If I try and re-open it, and do the same, it crashes again.Just wondering if something has happened in the system? Or something I can try to stop this?The Windows client still works fine. And as I say the android app works fine until you go the the alert/recordings area.Any ideas much appreciated.==== UPDATE ====After typing the above, I went into my phone/app settings and deleted the CACHE related to this app, sadly this did not make any difference.I also went into the app and rebooted both cameras. Sadly this did not make any difference either.To clarify. When I open the app, select a camera and press the PLAYBACK icon at the bottom, the playback screen appears, but the little thumbnails of each event are not generated, they stay little blank squares, and after a few seconds, the app goes back to the main view. If I try a second time to go into the playback area, then after a few seconds the app totally crashes.Very sad, as always worked up until this morning.
Just wanted to add a further update as I believe I have fixed this.I went into the Reolink app and deleted both cameras.Added them both in again, with ADMIN and their individual pa*swords.And looks like it's all stable again. Closed and re-opened the app a couple of times, and went to the playback area and no crashes.Fingers crossed it appears to be fixed.No idea why, but hey..........
Hi Snaffs,I hope the app is still working fine right now.If the problem happens again, please kindly report this issue to our email@example.com team and provide them with your app version, we will troubleshoot and report to our senior engineer to fix.
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