Reolink Android App crashing this morning......?
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Bit weird, and I know it's probably not easy to answer, but I thought I'm ask anyway
The Reolink app on my android phone has never crashed since using it over the last week. Rock solid.
Yesterday I upgraded the firmware on both of my RLC-420 camera's.
After doing this, and re-setting passwords/settings. I was VERY pleased to see, in the Reolink app, there are actually tiny thumbnail images of 'alert/recordings' which is a superb improvement.
That was last night, up to say midnight, all was upgraded and working fine.
Overnight my cameras did their automatic default reboot.
This morning I go to open the app, and live view is fine, but when I click on the alert/recordings, the little thumbnails don't get created, and a few seconds later the app crashes.
If I try and re-open it, and do the same, it crashes again.
Just wondering if something has happened in the system? Or something I can try to stop this?
The Windows client still works fine. And as I say the android app works fine until you go the the alert/recordings area.
Any ideas much appreciated.
==== UPDATE ====
After typing the above, I went into my phone/app settings and deleted the CACHE related to this app, sadly this did not make any difference.
I also went into the app and rebooted both cameras. Sadly this did not make any difference either.
To clarify. When I open the app, select a camera and press the PLAYBACK icon at the bottom, the playback screen appears, but the little thumbnails of each event are not generated, they stay little blank squares, and after a few seconds, the app goes back to the main view. If I try a second time to go into the playback area, then after a few seconds the app totally crashes.
Very sad, as always worked up until this morning. -
Just wanted to add a further update as I believe I have fixed this.
I went into the Reolink app and deleted both cameras.
Added them both in again, with ADMIN and their individual passwords.
And looks like it's all stable again. Closed and re-opened the app a couple of times, and went to the playback area and no crashes.
Fingers crossed it appears to be fixed.
No idea why, but hey.......... -
Hi Snaffs,
I hope the app is still working fine right now.
If the problem happens again, please kindly report this issue to our support@reolink.com team and provide them with your app version, we will troubleshoot and report to our senior engineer to fix.
