Another post about vehicle detected with snow at night

[user_784224808100067_784224808100067]

I've seen plenty of post about snow at night, with IR on, setting off motion detection but no real solution other than suggestions to adjust settings. I find it hard to believe that this would happen since reolink has been around a while and my friends ring and wyze cameras are not being set off by the same snow. I think a solution would be to put up a separate IR light so that the snow isn't so bright in front of the camera but that seems like a lot of work and expense for multiple cameras. I have motion alerts turned off so the camera is only alerting for vehicle, people, and animals. When it snows our vehicles are parked in view and the motion mark feature outlines both parked vehicles. I'm guessing what happens is when it snows it thinks the vehicles are moving even though they are not. I tried turning down the vehicle sensitivity but eventually it just doesn't detect the vehicle when it should. Has anyone figured out how to solve this? Is it a problem with camera's firmware? I think it is a newer camera and thought maybe the firmware has issues other cameras don't.

This is an RLC-810WA.

Everything else is working perfectly and I am very impressed with the camera but this problem seems unacceptable.

[joseph_1979]

@user_784224808100067_784224808100067 I am a customer like you and have had similar issues. For instance when the Trackmix detects a person and there is a parked car, the detection indicates person and vehicle. I did report this but no solution have been provided. Moreover if you leave any motion, when it gets darks the camera detects it as motion. You can also see the IR toggling on and off. The detection algorithm requires further improvements. I forward the videos to support for the dev team to analyse.

[user_654306224615431_654306224615431]

@user_784224808100067_784224808100067 I had another solution, in my case it was rain causing the same problem, an excerpt from my log
"271023 Still really bad, problem is it is classifying rain as cars!! No time periods available for vehicle sensitivity so set small & large object size masks to try & eliminate rain. 2810 just as bad so remove size masks. Instead reduced vehicle sensitivity from 70 to 30. 3010 possibly overdone it as now car not detected down drive way BUT no rain triggers either, increase sensitivity to 45."

[user_784224808100067_784224808100067]

I think I have this solved now and am not getting false alerts anymore when it snows. I turned on object marking which is super helpful to see what the camera is detecting. In my case it was the always seeing the vehicles parked in my driveway. Then when it snowed it caused a generic motion detection and since it was detecting our vehicles I would get a vehicle alert even though they were not moving. Seems the camera doesn't specifically look for the vehicle moving. Would be better if it could but to fix this I changed the object size for vehicles to be smaller so that when my vehicles are parked up close they are not detected. This works for me because I have a long driveway and the vehicles are smaller coming down the driveway. This would not work for short driveways where you want to detect a vehicle pulling in but don't want to detect a parked vehicle when it is snowing. So this won't help every situation.

I'm sure they will improve over time and now that I've got my cameras working very well I wanted to give positive feedback on these amazing products. I am finding these cameras very useful and have ordered more to expand my surveillance. Great products Reolink!!!

[joseph_1979]

@user_784224808100067_784224808100067 Good to hear that. I use both the delay and the object features on two cameras. Yes, there are superb. But we, the customers, always want more and more :).