E1 Outdoor Condensation

[janek dobbelstein_425633670508748]

I bought a E1 Outdoor. It has become foggy (condesation water inside) after a month.

Is there a way to return ( have no box) or fix it?

Cheers.

[Crimp On_62210811129]

My first step would be to contact Reolink support via email. (support <at sign> reolink.com) and request a Return Material Authorization (RMA). Would love to hear how they respond.

My understanding is that Reolink provides a two-year warranty on new products. Click on Support at the bottom of the page and then click on Warranty and Support.

[joseph_1979]

@janek-dobbelstein_425633670508748 Can you wait for a couple of days before returning? I had the same issue on a new E1 OD Pro and it happens just once.