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I would like to delete my NVR from the android app and start again, but when I click the Delete NVR b**ton, it say " Are You sure", so I click it again and all I get is a spinning wheel !When I first set all this up, I used the QR code option, but I want to start all again using the ip method, as I have set up port forwarding on my router.
Please try to follow the steps to delete the device in your app, https://support.reolink.com/hc/en-us/articles/900002164163-Fail-to-Delete-Devices-via-Reolink-App. Then you can turn off the "add devices automatically" b**ton, https://support.reolink.com/hc/en-us/articles/900000526723-How-to-Enable-Disable-Add-Devices-Automatically-on-Reolink-App. After that, you can add the device via IP.
Thanks Cynthia, I have tried all of that and when opening the reloaded app, it still brings up all of my NVR and cameras, so no matter what I try, it just stays there ! Really weird, I have never came across this before !!I have also made sure I was logged out of the app before trying this and it logged me back in when I opened the app. I can't seem to find a option in the settings to stop auto log in.I have even taken my phone off wifi and put it on 4g/5g, but that also did not help.I'm on android, I'm going to try it on my wife's IPhone, to see if I get the same issue, before contacting Reolink Support.All I want to simply do is to log out and delete the app and start again !!Thanks
I have logged this with Reolink Support. I think I have determined that it may be a Android App issue (or possibly a issue with my Pixel 5), as I did the exact same scenario with my wife's iPhone and changing from LAN to IP connection was simple.
Reolink Support have said that they will inform me when there is a update, so going by that reply, I expect they know there is a problem with their app on android.
Thank you for your new update on this problem.
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