How to view camera on iOS Browser without adobe flash

phil

So, it has been 1,154 days since Adobe announced EOL for Flash (July 25, 2017), and only 102 days until EOL (January 1, 2021) and NO RESPONSE from Reolink other than "our engineers are working on it." SOOO, I have three specific questions for Reolink,

1) Does it really take Reolink engineers this long to enable cameras to work with HTML5?
2) Why is it that Reolink cannot share any information on work they are doing to date other than the canned answer?
3) Assuming they are close to an answer (and that's a big assumption) why won't they allow some customers to be beta testers for HTML5?

Cynthia

Please don't worry. Our engineer will definitely give a satisfactory solution before January 1, 2021.

phil

Dear Cynthia (or whatever they call the bot that delivers these messages),

The promise of ”don't worry (be happy)” doesn't really cut it at this point. Without any REAL details about what you are working on, and the fact that you cannot (or will not) answer any of the detailed questions I've posed, leads me to believe that you don't have an answer. In addition, you've been telling customers for over 2 years the same old story of ”our engineers arr working on it” but you cannot say what they've come up with. You cannot even answer if there is even a beta version of what you say will be a ”satisfactory solution.

Customers can deal with a certain amount of trust in any vendor is saying, but the repeated message for over two years lacks integrity and any has totally lost any trust with your customers. I encourage you to be open with your customers or, once the word gets out (if it hasn't already), that you cannot deal with the issue of adobe flash you're going to lose customers.

I know there will be a lot of customers who will post bad reviews out on the internet in as many places as they can about what your are doing (or not doing in this case) with your support and you will lose a lot of customers! I am not necessarily saying I would be one of them, but I can only imagine a lot of people would do that...

Cynthia

New firmware for web access without using Adobe Flash Player will be released soon. Once it is available, we will publish on the Reolink Official Website immediately.

phil

Another vague and not very assuring reply: "soon." As I understand it Santa Claus will be coming soon, winter will be coming soon, and unfortunately New Year's Day will be coming soon as well. There's 91 days left this year out of the 1,256 days you've been given to develop this top secret code of yours. In other words you've used up 93% of your time to develop this and the best you've come up with is "soon." If it helps, I am sure all of your customers would vote for someone in your R&D department to work on this full time rather than part time.

brendan keyport

yay, Flash is dead on every major browser ahead of schedule. Flash is now auto removing itself from computers.

Yet, no update from Reolink.

Anyone change out their cameras? If so what did you go to?

phil

Released before the end of 2020? You do know there's only 36 days left before the end of the year (that's 24 working days) and you've only provided 9 firmware upgrades (oops, only 8 as one has bugs). I've pretty much given up on Reolink and have been looking at other manufacturers since your ”engineers” have been looking at this problem for over 3 years now with no details and no communication to your customers except for ”out engineers are looking at this problem.”

I've been looking at other vendors as alternatives. Goodbye Reolink. Good luck getting this done in 24 days!!

Saegis

Will there also be an update for cameras with firmware IPC_3816M?
Any estimated date?

Cynthia

We are sorry that there is no updated firmware for cameras with firmware IPC_3816M. You can contact https://reolink.zendesk.com/hc/en-us/requests/new to see if our support team can provide you a better solution.

Josh

It is now after the eol date of Jan 12, after the promised date of dec 31 2020 and instill have no updated firmware for my RLN16-410 hw ver. H3MB02. How long before there is an update enabling html5 on my device? This is a huge problem not being able to remotely access via PC.

Cynthia

Please contact https://reolink.zendesk.com/hc/en-us/requests/new to help you find out the new firmware.