Client Version: 8.15.6 update failed to produce live video

[BiLL Solomon_585437783302231]

OS :Win 11
Country/Region: North America::the United States
Product Model: Version: 8.15.6
Order from: Amazon::United States
Brief description: Client Version: 8.15.6 update failed to produce live video and only produced a black screen on all devices. The sound is working fine but no Live video.

The following attempts didn't work:

• Disable Hardware Decoding via Reolink Client - didn't make a difference 
• DirectX repair tool - didn't fix the issue

You are suggesting to go all the way back to reolink_setup_8.8.5.exe.!!!. 

Aren't there other versions closer to the latest update?

• can you send me the link to all prior clients' downloads, and I will work my way down the list to get to the most working version that's the closest to the current version?

[big_ted]

@bill-solomon_585437783302231
Which version did you upgrade from? somet people have found uninstalling all versions and installing the latest can fix the issue.

[joseph_1979]

@bill-solomon_585437783302231 See my reply in https://community.reolink.com/topic/6925/pc-client-v8-14-0/6?post_id=26768&_=1714470961300

What graphic cards are installed on your PC?