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    Online update for firmware under "maintenance" tab never seems to work.

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    • Cylanoid_777455682298093
      Cylanoid last edited by

      "Check for latest version" "This is the most current version available"

      Yet, when I manually check, it is most certainly NOT the "most current version available". It's not a big deal to manually update the firmware. I say get rid of the option if it's not going to work anyone else having this issue? I've installed probably 35-45 cameras so far and I feel like it's only worked a few times. I just had to update five 523WAs a few days ago and this week will be 5 more. The other five are an hour from me and using Starlink. I had one fail and that camera finally just came back up after a few days of being down.
      Auto update is turned on for all cameras as well.

      RLC-523WA
      IPC_523128M5MP
      v3.1.0.1643_22122310_v1.0.0.30

      The newest version came out 6 months ago. v3.1.0.2831_23102508_v1.0.0.31

      I noticed one of the bullet cams had different picture adjustments so I dug around and saw different firmware. I could not find this firmware on the download site and had to email customer support to get it. One person felt they needed to explain a bunch of what I already knew and wanted all this info so I made two requests and got it from someone else because it was taking days to get. I updated all the cameras and told the other agent I already got it and it's done, thank you. Why does firmware have to be such a pain? These were serious picture improvement features I wish we still had. Exposure, (gain range and shutter range) backlight, 3d DNR. I know... we have shadows. woopity dooo. lol

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        • joseph_1979
          Joseph Global Moderator @Cylanoid last edited by joseph_1979

          @cylanoid_777455682298093

          I tend to agree if a function doesn't work then remove it. I never had any of my cameras doing an auto update. I did ask support that if this is not going to be implemented, add a feature on the client to check the fw of the installed cameras and if there is an update pop up a message to the user. This is available on other brands.

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        • Seb_526812765704330
          Seb last edited by

          I only saw the automatic update work on 2 of my devices: the PoE doorbell, and the RLN36 NVR (not even sure they saw the latest)
          My other cameras never see an update that way. always manual.

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