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Hi there,I'm having couple of reolink cameras. Both of my C1 and C2 Pros have the same issue. When I use the osx reolink client and I go to playback, put my camera channel in, and go to clear, and then to video download, the camera crashes and reboots when I download a video. Since this happens on all of my 2 C1 and 2 C2 cameras it might have to do with the osx client. Unfortunately I have no Windows currently around and don't want to setup a vm just for this.I've attached screenshots with the camera details and osx client version.Screenshot-2019-11-28-at-08.40.48.pngScreenshot-2019-11-28-at-08.41.31.pngScreenshot-2019-11-28-at-08.44.23.png
Just checked if I can download clear playbacks with android but I can't find the option to switch from fluent to clear. Fluent works somehow.
Hi Konstantin,You may need to update the firmware for your two cameras.Please send your problem request to our support via email@example.com, they will guide you where to download the new firmware and how to switch to clear mode while playback.
Konstatin & Cynthia, anyone ....... I have a Samsung S9. The mobile app works fine for viewing, however, on playback, I can pick a specific time to view, yet, all I get is a spinning circle with "loading stream". I cannot view any of my cameras on playback. The timeline and clips are available just NOT on my cell. My laptop and Ipad work just fine for playback. I tried all the trouble shooting steps I could fine with no luck.I am at a loss.......HELP!!!!!
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