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    Hi my cloud is working but I can't get a live feed??

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    • simon_253785820168381
      simon last edited by

      Hi my cloud is working but I can't get a live feed??

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      • Cynthia_124785627824270
        Cynthia last edited by

        Is your phone on the same network with the camera or not? Could you please submit a request to support@reolink.com? Thanks!

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        • simon_253785820168381
          simon last edited by

          Yes. It doesn't connect on the app at all. Only through the cloud online. Is there a problem with the app?

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          • Cynthia_124785627824270
            Cynthia last edited by

            Hi, Simon, no worries, could you please report this issue to the support team: support@reolink.com?
            Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
            Our support team will help you solve it soon. Thank you and have a good day!

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