Firmware Issues / Compatibility Problems.
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I have over 1000 cameras of yours deployed over several dozen NVRs. You are the only brand that I sell.
I am seeing a problem with cameras I have purchased in the last week all from Amazon.
For example. An established RLN16-410 that was deployed almost two years ago. (Build 1808110 with firmware v2.0.0.4059_1606_18081116100)
One of the 16 cameras went down and I purchased a replacement B400. It did not work.
I figured that I got a bad camera and purchased a second B400 yesterday. It did not work.
These are BRAND NEW cameras, all of which I got this week.
I then took a brand new D400 out of my spare inventory. It did not work.
I went to another of my clients with a RLN8-410-E (Firmware v2.0.0.56_18092808101) and pulled a KNOWN WORKING B400 (purchased last fall) from the system and took it to the site and it did not work.
I have a second location that has a 8-Channel (RLN8-410-E) unit purchased in December, installed in January. NONE of the cameras purchased this week from Amazon work on it. Its firmware v2.0.0.122_19080208101
I came back to my shop where I had a brand new RLN8-410-E and all of the cameras worked. They work on firmware v2.0.0.269_20042901.
SO.. I am seeing that there may be firmware compatibility issues between cameras in inventory at Amazon, and older NVR units in the field.
Can you confirm this and provide a path to solution. With dozens of NVR units deployed, I am very concerned. -
Dear customer,
I am sincerely sorry for the issue caused you.
You may update the firmware for a try.
https://support.reolink.com/hc/en-us/articles/900000976886-04-29-2020-Firmware-for-Reolink-RLN8-410-RLN8-410-E-and-RLN4
If the problem persists, you may contact our support team by submitting a request for further assistance.
https://support.reolink.com/hc/en-us/requests/new
Have a nice day.
