Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    Firmware (Version: 1169_16070803) for RLC 410ws

    Discussion About Products
    2
    24
    64
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Guest
      Anonymous last edited by

      Just updated the firmware for one of my RLC-410WS (Version: 1169_16070803) now in the Device settings I no longer have an SD card button and I no longer have a record scheduler button, There for without the SD card button I can not format SD card. Any help would be appreciated.

      1 Reply Last reply Reply Quote 0
      • Guest
        Anonymous last edited by

        Hello, Larrykay,
        Thanks for your inquiry about our products.
        As to your question, is it possible that the firmware you upgraded is not for the correct model? Please go to Device Settings →
        Information to check the detailed information, it would be highly appreciated if you could provide me the screen shot of that page for further troubleshooting.

        1 Reply Last reply Reply Quote 0
        • Guest
          Anonymous last edited by

          This is one of the screens

          undefined

          1 Reply Last reply Reply Quote 0
          • Guest
            Anonymous last edited by

            Another Screen shot
            undefined

            1 Reply Last reply Reply Quote 0
            • Dick_5625631838
              Dick last edited by

              Have installed the latest firmware to all my cameras.
              The listed version is "Firmware Display Version: 1169_16070800".
              When I verify the install it displays "Version: 1168_16070800"?

              Guest 1 Reply Last reply Reply Quote 0
              • Guest
                Anonymous last edited by

                Same thing here I think Reolink has posted the wrong firmware
                Shows firmware version 1169_16070803 on web site but my verification is also 168_16070800” Have tried 6 times same thing, also reset camera,which you need another person to hold reset button while you reconnect power to camera.

                1 Reply Last reply Reply Quote 0
                • Dick_5625631838
                  Dick last edited by

                  After new Firmware and Client install I am no longer able to change configuration options.
                  Unable to click on boxes to place a check and all options are greyed out including the OK buttons???
                  undefined

                  1 Reply Last reply Reply Quote 0
                  • Guest
                    Anonymous last edited by

                    I'm glad I only did 1 OF MY 3 Cameras, will have to wait and see if reolink can come up with a fix. Wish there were a call center, email support to slow.

                    1 Reply Last reply Reply Quote 0
                    • Guest
                      Anonymous last edited by

                      If no fix soon it will be going back to Amazon prime.

                      1 Reply Last reply Reply Quote 0
                      • Guest
                        Anonymous last edited by

                        Also should I update firmware with Ethernet connected? or through Windows7 Desktop client software without ethernet wire hooked up?

                        1 Reply Last reply Reply Quote 0
                        • Dick_5625631838
                          Dick last edited by

                          Hay Larry... I fixed my problem with the cams. All I did was install version "v7.1.2.28" and all is working again.
                          The firm wear does not seem to be the problem.
                          I can send it to you if you did not save a copy??? Will need an address to send it to though...

                          1 Reply Last reply Reply Quote 0
                          • Guest
                            Anonymous last edited by

                            Thanks D**k, I did update the client to v7.12.28, you would think Reolink could help out a bit.

                            1 Reply Last reply Reply Quote 0
                            • Guest
                              Anonymous last edited by

                              Hi,Larrykay,
                              We are sincerely sorry for the trouble caused to you.
                              For further troubleshooting, would you please update your firmware to the previous version and see if the SD card would work again? This could help to identify whether this is a firmware issue or a hardware error due to the upgrading. To get the previous firmware, please send an email to support03@reolink.com, we will sent that to you as soon as we get your email.
                              We will try to replicate the issue to find the possible reason, If any update, we will keep you posted. Thanks.

                              Guest 1 Reply Last reply Reply Quote 0
                              • Guest
                                Anonymous last edited by

                                Hello, D**k,
                                would you please offer us the model number of your camera and the version of the client software which caused that problem? Thanks.

                                1 Reply Last reply Reply Quote 0
                                • Guest
                                  Anonymous @Anonymous last edited by

                                  Hi,Larrykay,
                                  We are sincerely sorry for the trouble caused to you.
                                  For further troubleshooting, would you please update your firmware to the previous version and see if the SD card would work again? This could help to identify whether this is a firmware issue or a hardware error due to the upgrading. To get the previous firmware, please send an email to support03@reolink.com, we will sent that to you as soon as we get your email.
                                  We will try to replicate the issue to find the possible reason, If any update, we will keep you posted. Thanks.



                                  Firmware went back to older version successfully, but I am still missing my Scheduling button and SD card Button. I also rolled back my client software to v7.1.2.28. Now what Do I do?
                                  Thanks

                                  1 Reply Last reply Reply Quote 0
                                  • Guest
                                    Anonymous last edited by

                                    Please log into the web interface of the camera by its IP address, click the settings button, then go to Device on your left side menu, can you see the option HDD/SD Card? IP address of the camera can be found on the reolink client software: go to Device Settings → Network → Status.

                                    1 Reply Last reply Reply Quote 0
                                    • Guest
                                      Anonymous last edited by

                                      Sorry no Buttons for SD card or Hdd. I think Camera should be replaced Order# 108-3164097-5442612

                                      undefined
                                      undefined

                                      Guest 1 Reply Last reply Reply Quote 0
                                      • Guest
                                        Anonymous last edited by

                                        Would you please edit this post, didnt want to put personal info in it.

                                        1 Reply Last reply Reply Quote 0
                                        • Guest
                                          Anonymous @Anonymous last edited by

                                          Sorry no Buttons for SD card or Hdd. I think Camera should be replaced Order# 108-3164097-5442612




                                          Please edit post and remove personel information

                                          1 Reply Last reply Reply Quote 0
                                          • Dick_5625631838
                                            Dick last edited by

                                            The model # for my cams is 410.
                                            The problem client software is version "Windows v7.1.2.35".
                                            I understand this has been fixed in version "Windows v7.1.2.36"?

                                            Guest 1 Reply Last reply Reply Quote 0
                                            • 1
                                            • 2
                                            • 1 / 2
                                            • First post
                                              Last post
                                            Reolink cloud reolink reolink Reolink cloud reolink reolink

                                            Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

                                            Copyright 2021 © Reolink All Rights Reserved.