Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    argus 2 - cannot complete setup

    Discussion About Products
    2
    5
    25
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Robin P. Blanchard_74742587714
      Robin P. Blanchard last edited by

      Received two (2) new Argus 2 units from Amazon.
      - Installed Android App.
      - Successfully scanned QR on back of device ("add device")
      - Supplied appropriate WiFi details (whilst sitting ~1meter from wifi router)
      - Camera fails to scan in-app QR code (yes, film is removed from lens).
      - Camera continues to prompt "please run reolink app, add the camera, and setup it up".
      - LED under lens remains solid red

      Repeated process on second unit.
      - Same failure scenario.

      Reset both devices with pin.
      - Failure scenario remains.

      Impression:
      horrible

      Assumption:
      device(s) not connecting to WiFi (have tried both 2.4 and 5 ghz bands)

      Case:
      #64288



      1 Reply Last reply Reply Quote 0
      • Robin P. Blanchard_74742587714
        Robin P. Blanchard last edited by

        Above failure scenario is with Google Pixel 2.

        Attempted setup with Google Nexus 5x
        - same failure but more exciting: in-app camera is upside down (validated behavior on two (2) Nexus 5x phones)

        1 Reply Last reply Reply Quote 0
        • Bob_30281727886
          Bob last edited by

          Hi,
          Thanks for the feedback.
          Our agent will take care of Case#64288 for you 🙂

          1 Reply Last reply Reply Quote 0
          • Robin P. Blanchard_74742587714
            Robin P. Blanchard last edited by

            This article offers no relief:

            https://reolink.com/faq/troubleshooting-fail-to-scan-qr-code-on-phone/

            This requires prompt solution.

            1 Reply Last reply Reply Quote 0
            • Bob_30281727886
              Bob last edited by

              This case has been solved by our agent and closed.
              Thanks for contacting us!

              1 Reply Last reply Reply Quote 0
              • 1 / 1
              • First post
                Last post
              Reolink cloud reolink reolink Reolink cloud reolink reolink

              Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

              Copyright 2021 © Reolink All Rights Reserved.