argus 2 - cannot complete setup

Robin P. Blanchard

Received two (2) new Argus 2 units from Amazon.
- Installed Android App.
- Successfully scanned QR on back of device ("add device")
- Supplied appropriate WiFi details (whilst sitting ~1meter from wifi router)
- Camera fails to scan in-app QR code (yes, film is removed from lens).
- Camera continues to prompt "please run reolink app, add the camera, and setup it up".
- LED under lens remains solid red

Repeated process on second unit.
- Same failure scenario.

Reset both devices with pin.
- Failure scenario remains.

Impression:
horrible

Assumption:
device(s) not connecting to WiFi (have tried both 2.4 and 5 ghz bands)

Case:
#64288

Robin P. Blanchard

Above failure scenario is with Google Pixel 2.

Attempted setup with Google Nexus 5x
- same failure but more exciting: in-app camera is upside down (validated behavior on two (2) Nexus 5x phones)

Bob

Hi,
Thanks for the feedback.
Our agent will take care of Case#64288 for you

Robin P. Blanchard

This article offers no relief:

https://reolink.com/faq/troubleshooting-fail-to-scan-qr-code-on-phone/

This requires prompt solution.

Bob

This case has been solved by our agent and closed.
Thanks for contacting us!