E1 camera and random black screens

[brandinoa_341775868170492]

Hello,

during the last months I face some random black screens with my E1.
When I connect through mobile or the client, I see only black screen (time & camera-name are there).

A few times the problem is solved with a camera reboot. But not always.
I tried to do a firmware upgrade, but I have the latest version. So, I couldn't upgrade.

Any other ideas? Could it be a hardware issue?

[joseph_1979]

@brandinoa_341775868170492 if the issue appears on both clients then it seems a camera issue. I suggest you to take it up with support on support @ reolink . Com

[brandinoa_341775868170492]

Yes, it happens to both clients.
I will contact support. thx