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    RLC-423WS PTZ control and focus not operating after firmware upgrade

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    • Patrick Sweeney_63403367275
      Patrick Sweeney last edited by

      Is there a place where I can downgrade the firmware to the previous version? I have tried everything. PTZ functions no longer work via mac client or phone. The Camera does not respond to manual focus command on mac client or phone. In fact, no ptz functions work.

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      • Carl_31331526639
        Carl last edited by

        Hi, sorry to hear that. Please contact the support for help: https://support.reolink.com/hc/en-us/requests/new.

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