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    C2 Pro - Problem with zoom and focus

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    • filderalex_152069483024635
      filderalex last edited by

      Hello together,

      I got my C2 yesterday and installed it without any problems.
      It seems to work well, but after a few tries with the pan, zoom and focus, the camera can't zoom anymore. If I use the zoom function, the camera didn't zoom, the picture only get blurred/without focus. I can focus again, but the zoom didn't work anymore.
      After a restart of the camera, the problem still exists.
      Anybody with the same problems? Is there a solution?

      Kind regards

      Alex

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      • Carl_31331526639
        Carl last edited by

        The image is still blurry now, right? Please reset the camera for a check, refer to How to Reset Reolink Keen, C1, C1 Pro, C2 and C2 Pro. If the problem still exists, please send an email to support@reolink.com for further assistance.

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        • filderalex_152069483024635
          filderalex last edited by

          Hi, I contacted the support team. They will send a replacement.

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          • Carl_31331526639
            Carl last edited by

            Sorry for any inconvenience caused to you. Hope you have a good user experience this time. Have a wonderful day!

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