C1 PRO , C2 PRO lack of power off/disable motion detection option=Damage to SD

Miguel Angel

This issue is for c1 pro, c2 pro (and probably all other wifi cams)

Most natural way of Connecting/disconnecting a security cam is leaving home then pressing some "enable camera" button on the app (as when you arm an alarm).

But right now, it is like this

Turning Camera On:
you need to plug the camera. It will start up, it will record you walking, It will trigger all the alarm methods you have set up (send you video, upload ftp images, or even worse, if if alarm is enabled, it starts buzzing). That makes the camera
really uncomfortable to use.

Turning Camera Off:
Two options:
- A: you need to walk in your home with it enabled. It will detect motion, start recording, sending stuff, writting the video on the SD....... and you have to unplug it, with the risk of doing it in the middle of the process and damaging the SD
- B: You need to wait outside, open the phone app, enter in the motion detection option, draw with your fingers on the camera screen till you cover all the zones so it does not detect you while walking (can take you 2 minutes to do such thing).

Seriously, this camera needs an option to solve this

- "Safe Power off", or "disable motion detection" switch. Camera would stop recording/writting so you can unplug safely (or keep it on but not recording). Even better if this switch automatically moved to an OFF position landmark (facing the wall or ceiling) so the camera automatically moves there when off. And moving to an ON landmark when switching it ON.

Carl

Thank you for your suggestion. Sorry for any inconvenience caused to you. I will forward your suggestions to our R&D staff and they will pay attention to it. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us. We will try our best to make our camera smarter.
If you have other problems during operation, please send an email to support@reolink.com, our support team will check it for you soon. Thanks.

cathrynloh717

I'm facing the exactly same scenario as Miguel.
Seriously hope Reolink Engineer could allow the power off or turn off motion detection remotely. I'm currently using Method A to turn off the camera. I really afraid that my SD card might die one day when I turn it off during recording state.

skylinestar

We seriously need a motion detection toggle switch in the Reolink Client (desktop and mobile apps).

Carl

You can set the scene mode for your cameras now. When you’re home, you can disable all the alarms via activating the home mode. But when you are away from home, you can activate the outside mode to enable all the notifications and alarms. Read on How to Set the Scene Mode for Your Cameras to learn more.

Łukasz

Hi Carl,
Just found this thread and it makes sense. Will try scene mode today and update.
IMO the least software should offer is to manually turn PIR off with a simple click in Reolink application – like in Argus 2.

In the future geofencing should be added to software.
This would trigger cams automatically when you are away from home.

Can you comment if these would get added in future firmware / pass suggestions to R&D?

Cheers

Cynthia

You could try scene mode today and update here. I will forward your suggestion to our senior engineer. We will work hard to make this function smarter. Thank you for supporting Reolink.

Łukasz

Confirming all works well and as expected. No more false alerts while at home! Thanks again Reolink

Cynthia

You are welcome. Thank you for supporting Reolink:)

write2michael

I have had the same problem with the brand new E1. The PIR button is missing, that I so dearly cherish on my Argus Eco cameras.

The "Scene-Function" now works well as a substitute, however, I still hope for adding a power-off-or-turn-off-motion-detection-button like the "PIR" button on my Argus Eco cameras.

Anyhow: Thanks for pointing out that "Scene Mode" which I will use in the meantime.
E1_Scene_03.png
E1_Scene_04.png
E1_Scene_05.png

Cynthia

Thank you for your suggestion. I will forward your ideas to our senior engineer and they will keep an eye on it. We will work hard to make our product and software smarter and smarter. You may subscribe to our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us. Thank you for supporting Reolink.