Outlook/Hotmail Email Alerts Problems and Solutions

[Reolink Daisy]

Good day.
We’ve recently received several reports about users not receiving email alerts from Outlook/hotmail. This is due to a recent service change—starting from September 16th, Basic Authentication is no longer available for accessing Outlook/hotmail accounts.
To avoid missing important alerts, we recommend switching to Gmail to receive notifications. If you have other problems, feel free to ask us in the comments.

[iulian tatarcan_132045030453418]

@reolink-daisy This is not a real solution, as it does not address the underlying problem. Simply switching to Gmail may avoid the issue temporarily, but it does not resolve the core problem related to Basic Authentication being disabled for Outlook/Hotmail. A more effective approach would involve updating the Reolink app to work with the current authentication protocols, ensuring users can continue receiving alerts regardless of their email provider. Is this planned?

[joseph_1979]

@iulian-tatarcan_132045030453418 I did ask Reolink for this too. It should be transparent to customers. Didn't get any feedback.

[user_731053848555694_731053848555694]

@iulian-tatarcan_132045030453418
I sent in a work order because after my Outlook dot com emails stopped.

I keep getting 400, 430, 480, 481, etc. and other 400 series errors.

Finally, Reolink said that they are working on a fix but did not mention a time frame.

It's kind of cruel when a feature that is depended upon stops working after investing in almost 25 cameras over the years.

I have many different models of Reolink cameras, but my "Go To" camera is the New Lumus with people detection. If it had FTP, I could weather this storm better waiting for an email fix.

[The Yaho's_367745425871053]

Same problem with me. I rely on these Email's as they make up an important part of my security plan.