Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    False positive alerts when changing day/night

    Discussion About Products
    2
    3
    10
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Łukasz_192391173595355
      Łukasz last edited by

      Hi,
      Is there any obvious way that would prevent from getting false positive alerts on C1Pro and E1Pro when cameras are changing to a night mode (and from night to day mode?).

      Settings for day/night change are marked to <auto>.

      Thanks,

      1 Reply Last reply Reply Quote 0
      • Cynthia_124785627824270
        Cynthia last edited by

        Hi, I am sorry about the trouble that you encountered. We will publish a firmware to solve the false email alerts and false push notifications which are caused by IR cut. Please pay attention to our new firmware, https://support.reolink.com/hc/en-us/sections/360002374874-Firmware

        1 Reply Last reply Reply Quote 0
        • Łukasz_192391173595355
          Łukasz last edited by

          Hi Cynthia,
          Problem with false day/night switch alert is fixed for E1 Pro.

          https://support.reolink.com/hc/en-us/articles/900002595986-09-16-2020-Firmware-for-E1-Pro-513SD5-
          1. Optimized the day and night mode switching function

          Will you release such update for C1-Pro camera? Lots of your users still have C1 and C2 cams which should be supported.
          I see that you enhance your software and the above fix might entirely close the problem?

          Thanks

          1 Reply Last reply Reply Quote 0
          • 1 / 1
          • First post
            Last post
          Reolink cloud reolink reolink Reolink cloud reolink reolink

          Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

          Copyright 2021 © Reolink All Rights Reserved.