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    Issues please HELP!!!

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    • mehmet_193630104060098
      mehmet last edited by

      Hello

      I am a dealing with big issues with reolink argus 2.

      My isp is at&t and i can connect everywhere fine except to the reolink cloud/app. I am connecting using my 4G internet now.

      Here is full traceroute

      https://pastebin.com/ipmAkrVu

      My ip at home is 172.1.155.0-255 i believe reolink is blocking at&t IPs!

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      • mehmet_193630104060098
        mehmet last edited by

        10 days and no support. I am told to fix firewall ñ, i am not sure what to do besides returning these and continue using nest

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        • Cynthia_124785627824270
          Cynthia last edited by

          Sorry for any inconvenience caused to you. Have you returned back the cameras? If you haven't, would you mind provide the information that Sally mentioned in the case 187469? Or you could contact our engineer directly.

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          • sheylaphillips_236681072935155
            sheylaphillips last edited by

            Sometimes you have successfully configured the Reolink Argus series camera through the Reolink application, and it might work well in the phone application, but you could not add it to the Reolink client and received an error message, as shown in the figure below. You can refer to the troubleshooting tips listed below to resolve the issue.
            The reason may be Incorrect registration mode
            Solution: Reolink Argus series cameras can only be added to Reolink Client by UID, and not by IP address or domain name. Therefore, if you want to add a camera by IP address or domain name, it will not work. Please select the UID as the registration mode and enter the UID, password and device name, then click OK to add.
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            • garet_310651211669652
              garet last edited by

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              • aleks tharan_322729775214827
                aleks tharan last edited by

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                • caseywhite814_322758031577306
                  caseywhite814 last edited by

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                  • demaryius sufyaan_434115962544371
                    demaryius sufyaan last edited by

                    hi

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