Clock not in sync

east

I have a RLC410 with the latest firmware and recently noticed that the clock is out of sync. The clock can slow down 3 to 4 hours per day. If I reboot the cam, the time will sync again. Is that normal?

Does the camera connect with other system? The problem happedned only after the firmware upgraded?
Could help to confirm the firmware for your device? The latest version is v806_16060600. You may download from https://reolink.com/firmware

east

The camera is connected to the network and monitored thru Windows and Android App. The problem is noticed a week later after the firmware upgraded. Here are the system info:

Build No. build 16060600
Hardware Ver. IPC_3816M
Config Ver. V2.0.0.0
Firmware Ver. 806_16060600

Btw, I rebooted the cam @ 8am (sync the clock) this morning, by 5pm, the cam report the time is 11:28 pm.
This time the clock runs fast, but last couple times, the clock runs slow!

Could we support you online by Teamviewer? Our account is service@reo-link.com

And you may also send the UID to our service email.

Do you have NTP enabled on the nvr?

Hi East,

Do you connect your camera to any NVR/DVR device?

east

The camera didn't connected to any NVR yet. However, I set the NTP thru Reolink Client to synchronize every 60 mins and the reported time stamp seems okay now.