Clock not in sync
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I have a RLC410 with the latest firmware and recently noticed that the clock is out of sync. The clock can slow down 3 to 4 hours per day. If I reboot the cam, the time will sync again. Is that normal?
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Does the camera connect with other system? The problem happedned only after the firmware upgraded?
Could help to confirm the firmware for your device? The latest version is v806_16060600. You may download from https://reolink.com/firmware -
The camera is connected to the network and monitored thru Windows and Android App. The problem is noticed a week later after the firmware upgraded. Here are the system info:
Build No. build 16060600
Hardware Ver. IPC_3816M
Config Ver. V2.0.0.0
Firmware Ver. 806_16060600
Btw, I rebooted the cam @ 8am (sync the clock) this morning, by 5pm, the cam report the time is 11:28 pm.
This time the clock runs fast, but last couple times, the clock runs slow! -
Could we support you online by Teamviewer? Our account is service@reo-link.com
And you may also send the UID to our service email. -
Do you have NTP enabled on the nvr?
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Hi East,
Do you connect your camera to any NVR/DVR device? -
The camera didn't connected to any NVR yet. However, I set the NTP thru Reolink Client to synchronize every 60 mins and the reported time stamp seems okay now.
