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    Clock not in sync

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    • east_10316759295
      east last edited by

      I have a RLC410 with the latest firmware and recently noticed that the clock is out of sync. The clock can slow down 3 to 4 hours per day. If I reboot the cam, the time will sync again. Is that normal?

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      • Guest
        Anonymous last edited by

        Does the camera connect with other system? The problem happedned only after the firmware upgraded?
        Could help to confirm the firmware for your device? The latest version is v806_16060600. You may download from https://reolink.com/firmware

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        • east_10316759295
          east last edited by

          The camera is connected to the network and monitored thru Windows and Android App. The problem is noticed a week later after the firmware upgraded. Here are the system info:

          Build No. build 16060600
          Hardware Ver. IPC_3816M
          Config Ver. V2.0.0.0
          Firmware Ver. 806_16060600

          Btw, I rebooted the cam @ 8am (sync the clock) this morning, by 5pm, the cam report the time is 11:28 pm.
          This time the clock runs fast, but last couple times, the clock runs slow!

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          • Guest
            Anonymous last edited by

            Could we support you online by Teamviewer? Our account is service@reo-link.com

            And you may also send the UID to our service email.

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            • Guest
              Anonymous last edited by

              Do you have NTP enabled on the nvr?

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              • Guest
                Anonymous last edited by

                Hi East,

                Do you connect your camera to any NVR/DVR device?

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                • east_10316759295
                  east last edited by

                  The camera didn't connected to any NVR yet. However, I set the NTP thru Reolink Client to synchronize every 60 mins and the reported time stamp seems okay now.

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