Distorted footage over FTP

Hi,

I initially had my RLC 410 set to email 30s of video footage upon motion detection - the detection worked well, but the video files were heavily distorted when viewed in VLC Player, and unplayable in Quicktime. I just upgraded to the latest firmware, and this appears to have completely fixed the problem (now have smooth undistorted playback in VLC and Quicktime).

Today I configured the camera to email 30s of footage via email (as it had been doing so already), but also to upload the high definition footage to my FTP server. The low quality email footage is fine, but the high definition footage that was uploaded to the FTP server is very heavily distorted, in a similar manner to how the previous email footage was distorted.

Is this a known bug or am I doing something wrong? I have the footage available to send to someone at Reolink for analysis if necessary.

Thanks.

Any advice on this one Reolink?

Hi, we have email to you, please kindly check it.

chrbrk

Hello,
I have the Reolink RLC-422 with the latest update. I am having the same problem with FTP. The video files are only 162kb and in Color mode they are cut off or grayed out. I tried resetting all setting, change bitrate etc... nothing helped. In email i can get clear photos and videos but not on FTP.

Another question: is it possiable to do pre & Post recording with RLC-422 it does not have SDcard.

Reolink please assist with this issue.

Thank you,
xyz
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chrbrk

Hello Reolink,
Model: RLC-422 build 16072704 and FW: v2.0.0.1168_16072704

I am having the same problem with FTP in color mode photos are cut off, Photos are fine in B/w mode but not in color. Videos do not work in color or black and white mode. All videos are 162kbs. Email works fine with Videos and Phots in color mode but not IN FTP. I am attaching a copy of the video.

I would like to know does my camera have ability to do Pre and Post-recording? my camera does not have SDcard.

Thanks for looking into this issue.

Xyz
undefined

Hello Reolink,
Model: RLC-422 build 16072704 and FW: v2.0.0.1168_16072704

I am having the same problem with FTP in color mode photos are cut off, Photos are fine in B/w mode but not in color. Videos do not work in color or black and white mode. All videos are 162kbs. Email works fine with Videos and Phots in color mode but not IN FTP. I am attaching a copy of the video.

I would like to know does my camera have ability to do Pre and Post-recording? my camera does not have SDcard.

Thanks for looking into this issue.

Xyz

Hello, may I know what's the client software you are using, is it a third party software such as Blue Iris or it's Reolink client software? If it is the Reolink client software, is it the windows client software or MAC client?
If you are using the Reolink client software, please make sure the Stream Type for recording is clear. Please check it under Local Settings > Record Settings.
For Windows client:
windows

For MAC client:

stream

As to the Pre and Post-recording, post-recording can be set up under Local Settings > Record Settings.

post recording