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E1 outdoor Pro and RCL-811a cameras

Discussion About Products

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jfcouture007 last edited by

E1 Pro and RCL-811a cameras Clear stream keeps changing from 3840x2160 to 2560x1440

the clear stream of my E1 Outdoor SE pro and RCL-811a cameras keep changing back to 2560x1440 resolution. I keep changing back to highest resolution (3860x2160), but for some strange reason it keeps reverting to 2560x1440 after a while.

both cameras run the latest firmware available for the model.
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Chopstix Global Moderator @jfcouture007 last edited by

@jfcouture007_645096358552133 the only thing I can think of is perhaps network issues. Are you seeing this in the "Streams" setting in the cameras? Odd that it is happening to two different cameras. Do you have other camers?

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Joseph Global Moderator @jfcouture007 last edited by

@jfcouture007_645096358552133 I assume that after you change the settings you click on SAVE.

Just a test. After you do the change and save, try to reboot the camera. Check that the resolution didn't change.

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