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    CX820 spotlight and auto mode cycling off and on during rain events

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    • flarad_910011091763400
      flarad last edited by flarad_910011091763400

      I currently have CX820's installed which have a spotlight mode for the lights. In essence, the lights will automatically adjust the brightness to accommodate for low light conditions and turn on fully or a set level when an event (person, vehicle, animal) is detected.
       
      When it rains and the spotlight mode is activated, the lights continually cycle between the off and the brightness accommodation mode. The exact chain of events also occurs in the Auto mode, which automatically adjust the brightness, but will not activate the lights fully for motion events.  Quite the light show, granted its not very bright, but it is annoying.  Not sure if this is related to motion detection but the camera records these rain events as motion events.
       
      There is the option to shut off the push notifications for motion events so this is not an issue. The issue is that this cycle triggered by rain essentially renders the spotlight feature useless, unless I’m willing to shutoff this feature every time it rains or snows.

      So I’m wondering if there is a setting or feature that I’m missing that would cause this to occur. 

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        • joseph_1979
          Joseph Global Moderator @flarad last edited by

          @flarad_910011091763400 Normally we use AI detection and disable motion detection. Otherwise we get lots of false alerts.

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          • Chopstix
            Chopstix Global Moderator @flarad last edited by

            @flarad_910011091763400 you will get drastically more of these false triggers if the IR is on. As noted, you can also use AI detection to tweak sensitivity. In many cases, you will also need to disable alerts for general (non AI detected) motion.

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          • flarad_910011091763400
            flarad last edited by

            The motion detection setting is at the lowest setting possible (be nice if this could be completely shut off rather than at the "1" lowest setting), but the issue with cycling between the off and brightness accommodation mode for the smart and auto light mode persists when raining.

            The notifications for general motion events are off so excessive motion event notifications are not an issue and the AI detection seems to work fine once the settings are dialed in.

            The CX820's have been installed for a couple of weeks and this was the first rain event so without a solution my concern would be whether this issue would also be prevalent with snow and bugs.

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