E1 Outdoor Pro Item No: E560 8MP

[Kev_57257967492]

Hi All,

I have just received my second 4K PTZ Security Camera Outdoor Wi-Fi 6, Auto Tracking Spotlight Camera 8MP cam, the NVR recognises everything as the correct model & all works fine apart from I am unable to select a frame rate above 20 & max bit rate of above 5120 as those options are not listed, they are listed & available on my other 8mbt E1 outdoor pro, any advise please?, I have reset many times and also have the same firmware on both, I tried auto frame just to see if it would bring up those settings but alas no, the only option I am left with so far is to return thanks

PS: This camera would also not connect to WiFi6 which leads me to consider it may have just been labelled/packaged wrongly?, anyway returning today

[joseph_1979]

@kev_57257967492 Did you check if the hardware is the same? If its under warranty then replace it.

[Kev_57257967492]

@joseph_1979 Hi Joseph, yes I did check & it was the same, I sent back the same day & ordered another one through amazon & that camera was exactly the same, not sure what is going on but sent that one back too, thanks for your suggestion

[user_694220975558911_694220975558911]

4K PTZ Security Camera Outdoor Wi-Fi 6 with Auto Tracking and Spotlight (8MP), and while the NVR recognizes it GeoGuessr correctly and everything works fine, I’ve run into a problem. I’m unable to select a frame rate above 20 or a max bitrate above 5120 — those options simply aren’t listed. Oddly enough, they’re available on my other 8MP E1 Outdoor Pro, which is running the exact same firmware.

[TRCTR]

Hi, what are the firmware versions used on both cameras?

This probably means the cameras hardware versions aren't exactly the same. You should compare them, you can check the label on the bottom of the camera and check which one works at 20fps / 5120kbps and 25fps / 8192kbps.

This way, users will be able to identify them before making a purchase.

There's a serious problem with Reolink products, they constantly label models with the same name and then change their specifications without properly notifying and labeling the new revision on the product page, so customers can know what the actual product specifications have changed and what they're really buying.

This has been reported to customer support multiple times, but I haven't seen any changes since, when they promised that they'll fix it. This misleads customers and it would prevent the countless complaints and returns happening. It seems Reolink keeps repeating the same mistakes and they don't even know their own products and characteristics, this happens on every of their products lineups, including the E1 Indoor an all other models. It's just a real big mess and not acceptable.