E1 Outdoor Pro Item No: E560 8MP

[Kev_57257967492]

Hi All,

I have just received my second 4K PTZ Security Camera Outdoor Wi-Fi 6, Auto Tracking Spotlight Camera 8MP cam, the NVR recognises everything as the correct model & all works fine apart from I am unable to select a frame rate above 20 & max bit rate of above 5120 as those options are not listed, they are listed & available on my other 8mbt E1 outdoor pro, any advise please?, I have reset many times and also have the same firmware on both, I tried auto frame just to see if it would bring up those settings but alas no, the only option I am left with so far is to return thanks

PS: This camera would also not connect to WiFi6 which leads me to consider it may have just been labelled/packaged wrongly?, anyway returning today

[joseph_1979]

@kev_57257967492 Did you check if the hardware is the same? If its under warranty then replace it.

[Kev_57257967492]

@joseph_1979 Hi Joseph, yes I did check & it was the same, I sent back the same day & ordered another one through amazon & that camera was exactly the same, not sure what is going on but sent that one back too, thanks for your suggestion

[user_694220975558911_694220975558911]

4K PTZ Security Camera Outdoor Wi-Fi 6 with Auto Tracking and Spotlight (8MP), and while the NVR recognizes it GeoGuessr correctly and everything works fine, I’ve run into a problem. I’m unable to select a frame rate above 20 or a max bitrate above 5120 — those options simply aren’t listed. Oddly enough, they’re available on my other 8MP E1 Outdoor Pro, which is running the exact same firmware.