Introducing Our New Forum and New Mods to You
Duo 2 Firmware Update and Tips: Better AI Detection & Email Alerts
New Client with Time-Lapse Function and Hardware Decoding
15% OFF for RLK16-1200B8/D8
Hey guys! Lately my RLC-423 Has been experiencing this really frustrating issue where PTZ no longer works.If I try to move the camera at all (using preset positions or through the thumb sticks thing) the camera disconnects/freezes/restarts. I can no longer rotate/zoom my camera :(.Anyone know how to fix this? It is a recent change in behavior. It sounds like the motor may be busted or something.
I got the strong feelings towards the lack of power supplying to your IPC.You need to make sure your IPC is getting at least 22W of power for PTZ to function properly.
What FongJengKum said is reasonable. How do you power the camera, my friend? With a PoE injector, switch? If you power the camera via power adapter (12V 2A) will you still have the same issue?
Hey guys!This set up is using the RLN8-410 to power the PTZ. This set up is actually about a thousand miles away from me at the moment, so if there are any remote debugging vectors, please let me know. I will try a PoE injector next time I am over there.Also worth noting: The camera's PTZ works again this morning. I think it may be related to the heat, because the camera and NVR are in/on a utility shed in western Montana which is around 100 degree Fahrenheit these days. It looks like both should operate up to around 130, so not sure why they'd be failing. I'll keep a look out to see if the PTZ motors are failing in the evening when it is hot out.Thanks for the replies!
Hi,Working Temp for the camera is 14°F~131°F. So as you said, the temp may be related. Observe and see whether the camera is inclined to fail (PTZ) during the hottest hours of the day.
Hi there! Join the Commnunity to get all the latest news, tips and more!