Reolink P320 + Client V7.2.2.33

[user_892968208818306_892968208818306]

Hello,

Is there any way to get the Reolink P320 camera working with Reolink Client V7.2.2.33?

The camera works perfectly on the Android app as well as with the Windows V8 client. However, I strongly prefer the older Client V7.2.2.33, which I’ve been using for many years without issues—even with newer models like the 810A 8MP and E1 Zoom. Unfortunately, the P320 is the first camera that fails to work with this version.

Here’s what I’ve tried so far:
- Connecting via UID and IP address
- Enabling/disabling UPnP
- Creating a new user account (non-admin)
- Updating the camera to the latest firmware
- Enabling/disabling HTTP, HTTPS, RTSP/RTMP
- Changing the media port from 9000 to other values (e.g., 9010)

• username and password are entered correctly.
• disabled firewall, anti-virus software, VPN, and proxy on the mobile phone/computer/router

Despite these attempts, the camera still does not function with Client V7—it is visible, but login consistently fails.

If there's no way to resolve this, I may need to return the cameras (four units). I do not wish to switch to the V8 client, as it does not meet my preferences or workflow needs.

Is there any known solution or workaround to make the P320 compatible with Client V7.2.2.33?

Best regards,







PS. Reolink client v7 can see the camera as you can see above, the problem is it cannot login.

[big_ted]

@user_892968208818306_892968208818306
Support for some cameras get added in with particular versions.
Maybe worth emailing support to confirm to oldest version compatible with this camera.

[joseph_1979]

@user_892968208818306_892968208818306 Why you don't want to update to v8.18.12? I do not have any issue with this client. Did you reach out support?

[user_892968208818306_892968208818306]

@joseph_1979 I tried version 8 and really didn’t like it — it runs slower, uses more RAM, and I’m not a fan of the new design. 

Version 7 feels much more classic and user-friendly in comparison.

I’ve already contacted support, but they haven’t been helpful so far. They only asked if I entered the correct password or suggested disabling the firewall, even though I clearly explained the issue and mentioned that all my other Reolink cameras are working flawlessly. The problem is only with the P320 model. Could you do anything about it?

[joseph_1979]

@user_892968208818306_892968208818306 Credentials seem fine as otherwise you shall get wrong password. I guess you tried simple password with no special characters. And that you have tried o connect to it from v8 installed on the same machine. Camera should be on the same subnet as the client. Just to ensure that there is communication between this PC and the camera.

From the same PC, run CMD and then paste the following

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\":\"GetDevInfo\",\"action\":1}]" "https://#IP#/cgi-bin/api.cgi?user=#username#&password=#password#"

Replace IP with camera IP, username with the one you have entered (default admin) and your password.

Maybe to assist support is to capture login traces using Wireshark. Just filter on the IP of the camera.