Password Issue on PC App

[tomselbyuk_331910860959874]

I have added a Reolink Lumas E430 camera to my collection of 6 Reolink cameras

Set it up on my phone carefully noting the password. Then added the camera with the same admin password to my tablet. And then tried to add it to my Win11 PC also using the same admin password but ID and Password rejected

On my phone, I then added a new user called PC and for convenience used the same PW. But again this name and pw rejected on the PC

Am I doing something stupid?

Tom

[joseph_1979]

I presume that you don't have an NVR.

As a test, change the password of admin to a simple one like admin123 and try again. Do you have this camera connected to the cloud?

[tomselbyuk_331910860959874]

@tomselbyuk_331910860959874 Discovered what the problem is. The password must contain a special character and a list of allowed special characters is listed. I used a parenthesis. That works on the Android app but not on the PC app. I will see if I can raise a ticket on this

[joseph_1979]

@tomselbyuk_331910860959874 That's why I asked you to use a simple one to determine whether there is a special character not within the ones accepted.