@reolink-fiona Thanks but on my PC client V7.2.2.33 I cannot see under settings a System option. But surely I should never need to set the time. I don't need to set the time on any other network connected devices

I seem to remember that there was a problem with this in October last year. This week two of my Reolink cameras have switched to daylight saving a week early here in the UK.

Tom

@reolink-fiona Further to my post, i have now succeeded in connecting to WiFi. I first connected to my network by Ethernet cable. The device then appeared on my tablet as Uninitialised. I then gave a password and subsequently it invited me to add the WiFi password. I then pressed Save, and disconnected the Ethernet cable and the camera connected by WiFi. This seems a far better way to set up this type of camera. Perhaps you should add it too the set-up leaflet

@reolink-fiona Thank you for your suggestion which I have now tried a couple of times. However having scanned the QR code on my tablet, after message "Connecting your device..." after a delay I get the Connection Failed message with option to retry or cancel. I have also repeated this a few times on my smartphone - same result

I have 4 Reolink cameras one of which (410W) had failed. Transformer OK but camera dead. Decided to order a new RLC-410W from the Reolink store as replacement (Order #2017640)

But irrespective of how many times I scan the QR code by either my phone or tablet, the result is always the same - connection failed. For a further test, I connected the camera by Ethernet cable. The camera output can now be viewed on all devices. On the PC, under WiFi settings, I can enter my WiFi password and press Test. The test results produce a Success message. The camera is now listed on my routers list of WiFi devices but with a Null IP address

When I unplug the Ethernet cable, the output can no longer be viewed on any device. Efforts to connect to WiFi continue to fail.

Can you please explain how I can connect this camera to WiFi or should I return the product for a refund

Tom

Thanks Cynthia. However, Google drive said the file was too big to check for security issues and my tablet settings currently don't allow for installing applications from that source. With an abundance of caution I will instead wait for the weekend when presumably the time setting will be in line with the end of DST. Presumably you will be updating the app to correct the DST problem along with the ability to re-sychronise the clocks

I have 4 Reolink cameras (various models) and On Sunday 24th October all cameras set their clocks back 1 hour which is one week earlier than they should have

Information published by Reolink says that you can click on "Sychronise with phone time" but this doesn't work. Perhaps this is why the majority of people who viewed that information clicked "not helpful" You can set a specific date for the clock to change but why would you do that? The dates are different every year. Why do the cameras not pick up the time from my router like all other devices?

Looks like I will have to wait for a week for the clocks to be back in line. It all seems just a touch amateurish

I have 4 ReoLink cameras E1 Zoom, 2x E1 Pro and an RLC 410W

My impression is that the software is really quite buggy

All four cameras have SD cards, all are set to activate recordings based on motion limited by a schedule. The firmware is up to date

I have client software installed on 2 Android devices and on a Win10 PC

Problems:

1, I can't now change the recording schedule on any of the cameras via either of the Android devices. All cameras can stream live video and also playback recorded videos, But to change the recording schedule under settings I just get the message
“Failed to Load. Click to Retry”
This is for all 4 cameras on both Android devices! Rebooting the cameras or rebooting the Android devices does not correct this

But I can access the recording schedule on the Windows PC! And further, I can change the recording schedule so I do have an acceptable work around

2. The ability to playback recordings simultaneously from all 4 cameras on Windows is a nice facility if only it worked reliably. I like to view the night time recordings to see any interesting wildlife in the garden overnight. But often the playback will just hang. I have to close 3 windows to get at the playback for the 4th camera at that point. Also often on playback it will quickly skip over one camera showing only a second or two of the playback., Again to see it properly I have to close the other three windows

I hope the quality of the software will improve. A nice extra facility on Windows would be to jump to the next recording