Motion detected, but not recorded

[office_367746991390931]

I have just installed new Argus 3E with solar panel. I have installed SanDisk 128GB Extreme microSDXC card in it. When someone walks in front of the camera, the reolink app registers that the camera has sensed a person, but no recording is made. If someone walks very close to the camera - say within 4 feet you do get a recording. I have examined all of the settings and made everything as sensitive as possible and all schedules to record all the time. I just did a test, wandering up and down in front of the camera for over a minute, watching the live feed via the reolink app on my phone. The "person detected" icon appeared the screen the whole time I was moving. I then left the area , waited 5 minutes and checked what had been recorded. Nothing had been recorded.I also got no push notification (they are enabled).

[joseph_1979]

@office_367746991390931 Even though you are watching it the camera should record if triggered through its PIR. It has to be triggered through the PIR for it to record. PIR range is limited to around 30 feet and detection is impacted by several factors such as temperature, whether crossing or approaching, etc. If you have received a push notification then it should have recorded assuming you enabled it. Try to check the SD on a PC. Whenever you buy SD for cameras always opt for high endurance type.

[office_367746991390931]

The PIR is triggering. I know it is triggering because I keep seeing the "person detected" symbol on the screen if I monitor the Reolink app on the phone and on the PC while someone walks past. However 9 times out of 10 , when a person walks past and the "person detected" icon appears no recording is made. This is the issue.
I logged a ticket, Reolink said that my "feedback has been taken seriously and shared with our product team to support ongoing improvements", but couldn't offer a fix.
I've sent the camera back for a refund.