Reolink – For Those Who Enjoy Paying for Frustration

mgolczak

I made the bold decision to upgrade my security system using Reolink products, lured in by the promise of “mid-class reliable” performance. What I got instead was a crash course in disappointment.
First up: the E1 Outdoor camera. It lasted a heroic two years before the PTZ and focus mechanisms decided to retire early. When I reached out to support, I was gently reminded that the warranty had expired—because apparently, two years is the expected lifespan for a “premium” product. Silly me for assuming durability was part of the deal.
Despite this, I gave Reolink a second chance. I needed three cameras and opted for the Duo models, reassured by presales that they supported RTSP and ONVIF. I trusted their expertise. That was cute.
One camera arrived without a mounting bracket. I asked for one. The solution? Replace the entire camera. Because sending a bracket is clearly a logistical impossibility. With installers already booked, I had to either cancel or pay extra to improvise a bracket. Not exactly the seamless experience I was hoping for.
After installation, I discovered that RTSP support was more theoretical than functional. Turns out, it’s not fully implemented and doesn’t work with most professional systems. Support’s advice? “Just use our app.” Because when I said I wanted integration, what I really meant was “Please give me another proprietary app with limited functionality.”
After weeks of back-and-forth emails and a generous 10% discount offer (how thoughtful), I replaced the cameras with professional-grade equipment. Out of curiosity, I ran a packet analysis using Wireshark. Let’s just say the RTSP implementation was... creative. It’s unclear whether their engineers have ever actually used RTSP in a real-world scenario.
Summary:

Build quality that aspires to mediocrity.
Support that’s more “good luck” than “how can we help?”
Features that exist mostly in marketing materials.
A user experience that teaches patience—whether you want it or not.

If you're looking for a security system that delivers confusion, delays, and unmet expectations, Reolink might be just what you're after.